NeoCB Data Deletion Policy

This policy explains how to delete your NeoCB account and what happens to your data when you do. NeoCB is provided by Curvegrid Inc. (“Curvegrid”, “we”, “us” or “our”). Please read it together with the Curvegrid Privacy Policy and the NeoCB Terms of Service.

1. How to request deletion

1.1 In the app. Sign in to the NeoCB mobile app or the NeoCB web app via https://neocb.com, choose Delete account (shown wherever Sign out is), and confirm. You do not need the mobile app to request deletion.

1.2 By email. If you cannot sign in, email support@curvegrid.com from the email address on your account and ask us to delete your NeoCB account. We may ask you to verify that the account is yours.

2. When deletion completes

2.1 We complete your request within 30 days and email you when it is done.

2.2 Organization administrators. If you are an administrator in an organization’s approval setup, deletion may work differently:

(a) If another administrator who has signed in remains, your organization must first remove you through its own approval process. We cannot do this for it. We complete your request within 30 days of that removal.

(b) If you are the only administrator who has signed in, your membership and registered devices stay with the organization so that it is not left without an administrator. We still delete your personal data and block your login as described below.

3. What we delete

(a) Your email address and display name.

(b) Sign-in usage data recorded about your account.

(c) Your organization memberships, except as described in Section 2.2.

(d) Your NeoCB login. If you also use the same login for another Curvegrid product, such as MultiBaas, we keep the login and tell you. Deleting your login does not affect a Google or GitHub account you used to sign in.

4. What we keep, and why

(a) An internal user ID with no name or email address, linked to your login. Transactions, approvals and audit records refer to it, and it prevents your login from being used again.

(b) Organization audit records, including the email address recorded when you were added to an organization, and the names, models and platforms of devices you registered. These form the organization’s security record and cannot be changed. We keep them for as long as we keep that organization’s audit records, which currently have no time limit.

(c) A record of your request and its completion, as evidence that we handled it.

(d) Records an organization created about you, such as an invitation sent to your email address that you never accepted. These belong to the organization; please contact it about them.

(e) Verification information collected to verify a NeoCB Customer, for as long as needed to meet our legal obligations.

(f) Information on public blockchains, such as wallet addresses and transactions, which no one can delete.

(g) Any other data we must keep by law, as described in the Curvegrid Privacy Policy.

5. After deletion

5.1 You cannot sign in to NeoCB with the same login again. To return, sign up with a different login.

5.2 Deleting your account does not delete your organization, its wallets or its Digital Assets. Before you delete your account, make sure your organization can still approve transactions without you. Transactions that need your approval cannot be signed after deletion.

6. Contact us

6.1 If you have questions about deleting your account, contact us at support@curvegrid.com.